Last updated: March 2026
1. Introduction
This Privacy Policy explains how Brezovica Hotel (“we”, “our”, “the Hotel”) collects, processes, and protects personal data when you visit our website or interact with us online.
We process personal data in accordance with:

Law No. 06/L‑082 on Personal Data Protection (Kosovo)
Requirements of the Information and Privacy Agency (AIP)
Standard GDPR principles (where applicable)

By using our website, you agree to the practices described in this Privacy Policy.

2. Data We Collect
2.1. Data Collected Automatically
When you visit our website, certain technical data is collected automatically, including:

IP address
Browser type and version
Device information (mobile/desktop, OS)
Date and time of visit
Pages visited
Click behavior and navigation patterns
Cookies and similar online identifiers

This data helps ensure website stability, security, and analytics.

2.2. Data You Provide Directly
Through forms or communication channels, you may voluntarily provide:

Full name
Email address
Phone number
Reservation or inquiry details
Any information submitted via forms


3. Purpose of Processing
We process your data for the following purposes:
3.1. Website functionality

Ensuring the website works smoothly
Form submissions and navigation

3.2. Communication

Responding to your inquiries
Handling reservation requests

3.3. Analytics
Using Google Analytics (GA4) to understand website usage and improve performance.
3.4. Marketing
Using Meta Pixel to:

Measure advertising effectiveness
Improve marketing campaigns
Provide relevant content to visitors

Analytics and marketing tools are only activated with your consent.

4. Legal Basis for Processing
We process personal data based on:

Your consent (analytics, marketing, forms)
Legitimate interest (website security and performance)
Your request (when you contact us or request a reservation)


5. Data Retention

Contact form submissions: up to 12 months
Analytics data: up to 14 months
Cookies: according to their predefined lifespan
Reservation-related communication: for as long as needed to fulfill your request

After these periods, data is securely deleted.

6. Data Sharing
Your data may be shared only with:

Website hosting and technical service providers
Google LLC (Analytics)
Meta Platforms Inc. (Facebook/Instagram Pixel)

We do not sell or distribute personal data to unauthorized third parties.

7. Your Rights
You have the right to:

Access your personal data
Request correction
Request deletion (“right to be forgotten”)
Withdraw consent at any time
Object to certain processing activities

To exercise these rights, please contact us at info@brezovicahotel.com

8. Cookies & Tracking
We use cookies to improve functionality, performance, analytics, and marketing.
You can manage cookie preferences through our cookie banner.

9. Data Security
We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

10. External Links
Our website may contain external links. We are not responsible for the privacy practices of third‑party websites.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the updated date.

12. Contact Information
Brezovica Hotel
📧 Email: info@brezovicahotel.com
📞 Phone: +383 49 30 10 30